Software Is Eating The World

IT Help Desk Specialist

Lake Mary, FL, US

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Robinhood is democratizing access to America’s financial system. Our platform offers commission-free investing in U.S. stocks, ETFs, options, and cryptocurrencies. Robinhood Financial, our broker-dealer, is the fastest-growing brokerage ever, with over four million users and billions of dollars in transaction volume. Robinhood has received the Apple Design Award, the Google Material Design Award, and was named Fast Company’s 11th Most Innovative Company in the World. 


We’re backed with $539 million in capital from top-tier investors such as DST Global, NEA, Index Ventures, Thrive Capital, Sequoia, and KPCB, and valued at $5.6 billion. Robinhood is headquartered in Menlo Park, California with a regional office in Lake Mary, Florida.


About the Role


The IT Help Desk Technician will be responsible for working with new employees for IT onboarding, as well as working with the Robinhood team on troubleshooting hardware and software issues in our Mac environment. They will help to manage and troubleshoot VOIP systems, evaluate and install patches for employee workstations, and roll out new software releases and system upgrades. They will also be responsible for managing peripherals for employees, troubleshooting various network and connectivity issues, and working with the IT and Security teams to enforce security policies.


As an IT Help Desk Specialist you will:


Setup machines for new employees and troubleshoot software and hardware issues on Macs (imaging, time machine, remote management, etc)

Manage and troubleshoot VoIP systems

Help roll out new software releases and system upgrades, evaluate and install patches, and resolve software and hardware related problems

Assisting with new orientation and hire set up and manage any IT related questions they may have

Be a point of contact for employee questions including troubleshooting various connectivity issues, enforcing security settings and changes to permissions

Manage various peripherals for employees (printers, scanners, external hard drives, cables)

Some things we consider critical to being a IT Help Desk Specialist:


2+ years previous support experience (eg Apple Genius bar + other experienced IT support, etc)

Must have strong enterprise support experience supporting an all Mac environment  

Previous experience working with VPN, password vaults, Two-factor authorization, single sign-on and security protocols, and an MDM solution like JAMF Pro (Casper Suite), AirWatch, Filewave or similar

Excellent customer service and troubleshooting abilities

Nice to haves:


Scripting and debugging abilities is a big plus (bash, Python, Ruby)

Apple Certification nice to have