Software Is Eating The World

Community Support Process and QA Lead

Atlanta, GA, US

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Instacart is building the best way for people anywhere in the world to shop for groceries. Since Instacart started in 2012, we’ve launched same-day delivery in 200 US markets. We are laser focused on delivering groceries from your favorite stores right to your door. We now cover over 60% of US households and aim to have 80% coverage by the end 2018—that's 90 million households! From a technology point of view, the platform is complex, rapidly scaling and processing millions of transactions in real-time all of the time. Our technology coupled with operational expertise enables Instacart to deliver fresh groceries in as little as an hour. This is a difficult problem to master and we are making it happen. Every day, we solve incredibly hard problems to create an experience for our customers that is absolutely magical.

Our Community Operations team provides high quality phone and email support to both our customer and shopper communities. We are looking for a strategic thinker who is passionate about providing world-class service to customers and shoppers. The Community Support QA Lead will develop, implement, and manage a robust QA program to track quality and drive improvements to support. You will work directly with leadership to understand the key issues and opportunities for quality improvement through data analysis, reporting, and testing.

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