Software Is Eating The World

Account Executive, Large Enterprise

San Francisco, CA, US

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Slack is more than just a tech company, we are on a mission to make your working life simpler, more pleasant and more productive. We believe that culture is the compass to success and so our Slack Values are woven into the fabric of all we do. We seek exceptional talent that is eager to do the best work of their life while supporting others in doing the same.


 


We are searching for an exceptional enterprise sales person to focus on our largest customers and opportunities. The successful candidate will understand their customers’ business objectives and act as their trusted advisor for using Slack most effectively. They will gather customer feedback and requests while working with internal teams to help align our product roadmap. This individual needs to communicate effectively across multiple departments and customers, have the ability to shift gears at a moment's notice and enjoys the challenges of providing excellent customer service in a fast-paced environment.


 


If you’re an established sales professional with a proven track record in helping customers achieve lofty goals, we should chat.


 


Responsibilities:


 


Ownership of the full sales cycle from lead to close


Establish lasting relationships with senior executives and decision-makers


Foster new relationships for Slack through outbound efforts


Help educate customers on the value of Slack throughout the adoption cycle


Navigate key decision makers to build Slack awareness within organizations


Identify customer needs and collaborate with Slack teammates to ensure customer success with special emphasis on signup, upgrade, and renewal


Initiate, negotiate and close new and renewal contracts with customers


Communicate and organize/escalate issues appropriately including billing, legal, security, onboarding, and technical inquiries


Collaborate and work with different members of the Accounts team (Technical Account Managers, Customer Success Managers, Leadership, etc.) to build strategic adoption plans for customers


Prepare and educate customers on new features and releases


Monitor and identify adoption and utilization trends


Provide recommendations based on customer's business needs and usage patterns


Conduct periodic customer health-checks with an emphasis on customer happiness


Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product


Requirements:


 


8+ years of Enterprise Account Executive experience


Relevant sales experience, preferably in a SaaS organization


Experience managing a pipeline and closing large contracts


Excellent communication skills both with customers and within an organization


Proven negotiation and closing skills


Strong track record of navigating within large and mid-market organizations


Ability to develop senior level relationships quickly and effectively


Experience presenting to senior managers and the C-suite


Ability to manage multiple opportunities simultaneously at various stages of the buying process


Takes an active interest in increasing customer satisfaction and deepening customer relationships


Ability to be flexible and adaptive


Experience with enterprise SaaS vendors preferred


Bachelor's degree required


Some travel required