Software Is Eating The World

Account Executive, Large Enterprise

San Francisco, CA, US

Apply for this job

Slack is more than just a tech company, we are on a mission to make your working life simpler, more pleasant and more productive. We believe that culture is the compass to success and so our Slack Values are woven into the fabric of all we do. We seek exceptional talent that is eager to do the best work of their life while supporting others in doing the same.


We are searching for an exceptional enterprise sales person to focus on our largest customers and opportunities. The successful candidate will understand their customers’ business objectives and act as their trusted advisor for using Slack most effectively. They will gather customer feedback and requests while working with internal teams to help align our product roadmap. This individual needs to communicate effectively across multiple departments and customers, have the ability to shift gears at a moment's notice and enjoys the challenges of providing excellent customer service in a fast-paced environment.


If you’re an established sales professional with a proven track record in helping customers achieve lofty goals, we should chat.




Ownership of the full sales cycle from lead to close

Establish lasting relationships with senior executives and decision-makers

Foster new relationships for Slack through outbound efforts

Help educate customers on the value of Slack throughout the adoption cycle

Navigate key decision makers to build Slack awareness within organizations

Identify customer needs and collaborate with Slack teammates to ensure customer success with special emphasis on signup, upgrade, and renewal

Initiate, negotiate and close new and renewal contracts with customers

Communicate and organize/escalate issues appropriately including billing, legal, security, onboarding, and technical inquiries

Collaborate and work with different members of the Accounts team (Technical Account Managers, Customer Success Managers, Leadership, etc.) to build strategic adoption plans for customers

Prepare and educate customers on new features and releases

Monitor and identify adoption and utilization trends

Provide recommendations based on customer's business needs and usage patterns

Conduct periodic customer health-checks with an emphasis on customer happiness

Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product



8+ years of Enterprise Account Executive experience

Relevant sales experience, preferably in a SaaS organization

Experience managing a pipeline and closing large contracts

Excellent communication skills both with customers and within an organization

Proven negotiation and closing skills

Strong track record of navigating within large and mid-market organizations

Ability to develop senior level relationships quickly and effectively

Experience presenting to senior managers and the C-suite

Ability to manage multiple opportunities simultaneously at various stages of the buying process

Takes an active interest in increasing customer satisfaction and deepening customer relationships

Ability to be flexible and adaptive

Experience with enterprise SaaS vendors preferred

Bachelor's degree required

Some travel required