Software Is Eating The World

Social Media Manager

San Francisco, CA, US

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Instacart is building the best way for people anywhere in the world to shop for groceries. Since Instacart started in 2012, we’ve launched same-day delivery in 200 US markets. We are laser focused on delivering groceries from your favorite stores right to your door. We now cover over 60% of US households and aim to have 80% coverage by the end 2018—that's 90 million households! From a technology point of view, the platform is complex, rapidly scaling and processing millions of transactions in real-time all of the time. Our technology coupled with operational expertise enables Instacart to deliver fresh groceries in as little as an hour. This is a difficult problem to master and we are making it happen. Every day, we solve incredibly hard problems to create an experience for our customers that is absolutely magical.


Instacart looking for a creative and strategic individual to redesign and manage our organic social presence and community engagement. This is a unique opportunity to shape Instacart’s social voice and brand while building the internal structure to support it.


In this role, you will be responsible for leading the social voice of the brand to consumers, shoppers, and other stakeholders. You will also coordinate all aspects of the social media strategy and partner with cross-functional team members to execute initiatives and measure performance.


The ideal candidate has a clear track record of driving growth through social, being creative and scrappy while strategic and analytical, successfully managing and engaging online communities. You'll be expected to work independently and proactively.


The Social Media Manager will be part of the Instacart Communications team and also collaborate with the Marketing team and Community Operations (Customer and Shopper Support) team.