Software Is Eating The World

Strategic Partner Manager

San Francisco, CA, US

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Since Instacart started in 2012, we’ve expanded to 25+ markets and partnered with 150+ retailers across the U.S. Our mission is to transform everyday life by seeking & solving seemingly impossible problems. Instacart is a technology company that offers a platform connecting grocery shoppers with customers -- the only one affording delivery in as little as one hour. By combining a personal touch with cutting-edge technology, Instacart offers customers a simple solution to save time and buy directly from the retailers they trust. We give customers back their time so they can do more of what they love.

As we continue our fast growth, we are looking to add to our Business Development team. We are hiring a Strategic Partner Manager to manage retailers who have signed on to join the platform. In this role, you will have responsibilities including, but not limited to, launching new partners, driving key business insights and recommending scalable growth strategies, implementing new operational processes, managing client needs and selling new offerings and opportunities.


Manage relationship with select external Instacart retail partners

Establish a deep understanding of Instacart's business operations, including internal processes, functional group strategies, and competitive context

Develop strategic plans to meet retail partners’ needs

Work with cross-functional teams to guide implementation of strategic plans and accomplish goals on tight deadlines

Lead launch process for new partners joining the Instacart marketplace, overseeing catalog setup, marketing and PR, and operations

Perform data analysis to drive key business insights, scalable growth strategies, and detailed execution plans

Establish processes and reporting to help streamline the team’s operations and add value to retailer relationships

Devise strategies to help retail partners grow their business on Instacart

Engage, educate, collaborate, and problem solve with external partners at all levels of the organization


5-7 years previous experience; MBA preferred, but not required

Excellent communication skills with the ability to distill complex issues

Experience with large data sets and ability to extract business insights from analysis (Experience in SQL, Tableau preferred)

Comfort with ambiguity and a rapidly evolving business landscape

Solid stakeholder management skills, both for internal and external stakeholders

Quick communication response times

Ability to manage across functions and present to leadership

Creative problem-solver

Some travel required


Talented and collaborative coworkers who will both push and support you

Market competitive salary, equity

Medical, dental, vision benefits and 401(k) retirement plan

Take what you need vacation (and we really mean it)

16 weeks maternity leave / 8 weeks paternity leave so you can truly bond with your child

Free lunch and dinner in the office; fully stocked kitchen and snack pantry

Complimentary Instacart Express membership (free Instacart delivery!)