This position is located in Baltimore, Maryland
Since Instacart started in 2012, we’ve expanded to 25+ markets and partnered with 100+ retailers across the U.S. Our mission is to transform everyday life by seeking & solving seemingly impossible problems. Instacart is the only grocery service that delivers in as little as one hour. By combining a personal touch with cutting-edge technology, Instacart offers customers a simple solution to save time and buy directly from the retailers they trust. We give customers back their time so they can do more of what they love.
The Shift Lead drives Instacart's success inside our partnered grocery stores by leading a team of in-store staff to create and maintain the Instacart Experience for our customers. The shift lead provides guidance and oversight of in-store operations with direction from the Local Operations Teams to drive improvements in our operations and shoppers as well as deliver perfect orders every time.
We need motivated and experienced leaders to help us deliver a magical experience to our amazing customers. Join us!
Manage in-store operations and staging area [daily]
Conduct order audits, shopper shadowing and coaching to provide shoppers with actionable feedback for improvement [daily]
Lead shopper on-boardings and training sessions [weekly]
Assist with project and process improvement + implementation [weekly]
High Emotional IQ
Ability to multitask and dynamically prioritize your day-to-day
Ability to be a leader rather than a manager
Ability to identify areas weakness or inefficiency and develop ways we can improve
Hustle - nothing is beneath you, do whatever it takes mentality
Qualified applicants must be able to do the following with or without a reasonable accommodation:
Lift up to 50 lbs regularly throughout shift
Remain standing or walking, including up and down stairs, during shift